Support Request

Problem Report / Feature Request

To submit a problem report, please collect the following data:

  1. Written description of the operation that failed, in Word or Text format
  2. Screen capture of the error message, saved to a bitmap file
  3. Screen capture of the ATML Pad window (if not already closed), saved to a bitmap file
  4. A copy of the Project or XML file you were editing when the error occurred
  5. A copy of the general error log file. The file is located in your “Documents” folder and is named “ATML Pad Log.txt”.
  6. If working on a flowchart at the time of the error: a copy of the designer error log file. The file is located in your “Documents” folder and is named “ATML Pad Designer Log.txt”.
  7. If trace logging was enabled at the time of the error: a copy of the trace log file. The file is normally located in the folder of the Project or XML file you were editing and is named “ATML Pad Trace Log [yyyy MM dd][HH mm ss].txt”, where “[yyyy MM dd][HH mm ss]” is the time when you first opened or saved the file. If the error occurred before you opened or saved a Project or XML file, then the trace log is located in your Temp folder (typically C:\Users\<user_name>\AppData\Local\Temp) and is named “ATML Pad Trace Log [yyyy MM dd][HH mm ss].txt”, where “[yyyy MM dd][HH mm ss]” is the time when you started ATML Pad.
  8. Check the content of the trace log file and remove/replace any sensitive information that you do not want to share

Download the Checklist for Reporting ATML Pad Errors to better keep track of these data items.

To submit a feature request, please prepare the following information:

  1. Brief description of your application / ATML use case
  2. Description of the feature that is requested
  3. An ATML document that contains the requested feature, if applicable
  4. Any supporting document that can be used to illustrate the feature: diagrams, screen captures, source code, etc.

To initate a submission, please fill the form below. After receiving the communication, we will contact you by email with additional instructions.


First Name:
Last Name:
Organization:
Email:
Description:

         


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